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The explanations and information provided on this page are intended as general information regarding McClear's shipping practices. They are not legal advice or recommendations regarding the specific shipping terms that should apply to your business. We recommend obtaining appropriate legal advice to ensure that this Shipping Policy complies with applicable laws and regulations.

 

Shipping Policy – The Basics
 

This Shipping Policy explains how McClear processes and delivers orders placed through our website.

Our aim is to provide customers with a clear understanding of the order processing, shipping, delivery and related procedures before they make a purchase.

By placing an order through the McClear website, the customer agrees to the terms of this Shipping Policy.

Order Processing
 

Orders are generally processed after successful confirmation of payment and order details.

Processing times may vary depending on:

• Product availability

• Order quantity

• Delivery location

• Payment confirmation

• Product type

• Other circumstances affecting order fulfilment

McClear will make reasonable efforts to process orders within the estimated timeframe communicated to the customer.

 

Shipping Charges
 

Shipping charges, if applicable, will be displayed or communicated to the customer before completion of the order.

Shipping charges may vary depending on:

• Delivery location

• Product size and weight

• Number of products ordered

• Delivery method

• Special delivery requirements

Any applicable additional charges will be communicated to the customer where reasonably possible.

 

Delivery
 

McClear delivers products to serviceable locations within India.

Estimated delivery time may vary depending on the customer's location, product availability, logistics partner and other circumstances.

The delivery timeframe provided at the time of purchase is an estimated timeframe and may be subject to change.

Customers are responsible for providing a complete and accurate delivery address and contact information.

 

Delivery Delays
 

Although McClear makes reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Transportation or logistics issues

• Natural disasters

• Government restrictions

• Public holidays

• Strikes or service interruptions

• Incorrect or incomplete delivery information

• Customer unavailability

• Other unforeseen circumstances

McClear will make reasonable efforts to keep customers informed of significant delivery delays.

 

Customer Responsibilities During Delivery
 

Customers are responsible for:

• Providing an accurate delivery address.

• Providing a valid and reachable phone number.

• Being available to receive the shipment or arranging an authorised person to receive it.

• Checking the package for visible external damage upon delivery.

• Informing McClear promptly if the product or package appears damaged.

If a customer is unavailable at the time of delivery, additional delivery attempts may be subject to the policies of the applicable logistics provider.

 

Damaged or Incorrect Products
 

Customers should inspect the product and packaging upon delivery.

If the product appears damaged, defective or different from the product ordered, the customer should contact McClear as soon as reasonably possible and provide photographs, videos, order details or other information requested by our customer service team.

 

Mandatory Unboxing Video
 

For all McClear products, the customer is required to record a continuous, clear unboxing video from the time the sealed package is opened until the product and its contents have been fully inspected. The video should clearly show the package condition, shipping label, product, accessories and any visible damage or missing items.

The unboxing video is mandatory for reporting transit damage, missing components or incorrect products and may be required for processing a replacement, return or damage claim. Customers should retain the original packaging until the product has been inspected and the applicable return or replacement period has expired.

Failure to provide the required unboxing video may affect McClear's ability to verify and process claims relating to transit damage, missing items or incorrect products, subject to applicable consumer protection laws.

McClear will review the issue and determine the appropriate resolution in accordance with its applicable return, replacement and warranty policies.

 

Failed or Returned Deliveries

A delivery may be unsuccessful due to an incorrect address, incomplete address, customer unavailability, refusal to accept the shipment or other circumstances.

Where a shipment is returned to McClear because of circumstances attributable to the customer, additional shipping or re-delivery charges may apply.

Any re-delivery will be subject to product availability and logistics feasibility.

 

Installation

Delivery and installation are separate services unless specifically stated otherwise at the time of purchase.

Where installation is included with the product, McClear or its authorised service partner will arrange installation according to the applicable installation policy.

Customers must ensure that the installation area is ready and accessible before the technician arrives.

Additional charges may apply for civil, electrical, carpentry, masonry, ducting or other work that is outside the standard installation scope.

 

Service Interruptions

Shipping and delivery services may occasionally be suspended, restricted or delayed because of circumstances beyond McClear's reasonable control.

In such circumstances, McClear will make reasonable efforts to resume shipping and delivery services as soon as practicable.